50+

Carrier Partners

96%

Retention

Hours

Response Time

95%

Tech Adoption Rate

Why Choose Us

Expertise and
Experience
Expertise and
Experience

Over 20 years of navigating the complex landscape of employee benefits, delivering effective solutions across various business sizes.

Comprehensive Services
Comprehensive
Services

A full spectrum of services including health, dental, vision, life, and disability insurance, from strategy to administration.

Customized
Solutions
Customized
Solutions

Tailored benefits packages that align with specific organizational goals and employee needs

Strong Carrier
Relationships
Strong Carrier
Relationships

Established relationships with top insurers ensure competitive rates and premium offerings.

Proactive
Support
Proactive
Support

Regular updates and hands-on management of benefits programs keep clients ahead of potential challenges.

Compliance
Assurance
Compliance
Assurance

Ensuring that benefits programs adhere to current laws and regulations, reducing risks and penalties.

Claims
Assistance
Claims
Assistance

Robust support in claims filing and disputes to ensure timely and accurate benefits delivery.

Cost
Management
Cost
Management

Strategic plan design and carrier negotiations to maintain cost-effectiveness without compromising quality.

Client-Centric
Approach
Client-Centric
Approach

A personalized, focused strategy that treats every client as a top priority.

Innovative
Technology
Innovative
Technology

Cutting-edge technology streamlines benefits administration and enrollment, enhancing accuracy and efficiency.

Benchmarking and
Analysis
Benchmarking and
Analysis

Continual market analysis ensures benefits offerings are competitive and cost-effective.

Employee
Education
Employee
Education

Direct support and comprehensive guides help employees understand and value their benefits.

Matrix Insurance Agency partners with the nation's leading insurance carriers to provide comprehensive group benefits tailored to businesses of all sizes. We offer a wide range of options for health, dental, vision, life, and disability insurance, ensuring valuable coverage for employees while meeting company goals.

With 20+ years of experience, we leverage strong relationships with top-tier carriers to negotiate the best rates and plans for our clients. By working with Matrix Insurance Agency, you gain access to a trusted network of insurance providers, ensuring your employees receive the benefits they deserve

Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner
Partner

Navigating futures, integrating paths

Our step-by-step approach ensures clarity and support for your team throughout the benefit journey.

Review and Analysis:

  • Conduct a thorough examination of existing plans, coverage options, claims data, rates, employee demographic, and client objectives.
  • Identify gaps in current plan elements and possible opportunities for coverage improvements and competitive pricing.
  • Assess client benefit administration or HR systems and processes to pinpoint areas for potential improvement and efficiency.
  • Develop a comprehensive strategy tailored to the client's specific needs and objectives, ensuring alignment with their overall benefits goals.
  • Utilize an online enrollment portal to provide employees with easy access to group benefit information, and possible integration with HR/Payroll systems.
  • Implement a service ticketing system to efficiently track and manage client requests.
  • Initiate marketing of the client/prospect account to medical and ancillary carriers to secure competitive offers on fully funded plans.
  • Negotiate alternative plans with carriers to achieve enhanced coverage and pricing, such as level funding and self funding options.
  • Work with third-party administrators for seamless COBRA, HRA, FSA, HSA, and Commuter Benefit administration.
  • Collaborate closely with carriers to ensure that plan options meet client objectives and provide optimal value.
  • Coordinate with the client/prospect HR and IT team to better align platforms and vendors, ensuring seamless integration of technology and enhanced user experience.
  • Conduct a comprehensive analysis of available plan options to determine the best fit to align with the company’s goals and employee needs
  • Create a detailed timeline outlining key milestones and deadlines for the preparation and launch of OE.
  • Coordinate with a third-party administrator to ensure seamless FSA and HSA administration.
  • Conduct thorough Open Enrollment testing with client/prospect to ensure functionality and ease of use.
  • Perform a system check-in prior to the start of OE to confirm all components are functioning correctly.
  • Develop a checklist for each carrier to track required information and deadlines.
  • Determine if Open Enrollment data will be delivered via Electronic Data Interchange (EDI), Excel, or other formats.
  • In cases where a new carrier or vendor requires EDI, the client must supply the enrollment census and we help to review and format the data.
  • Conduct comprehensive educational sessions with client/prospect.
  • Provide a dedicated employee concierge service, offering personalized OE plan/benefit review sessions and scheduled office hours for one-on-one consultations.
  • Offer continuous support throughout the OE process to address any questions or concerns, and a smooth enrollment experience.
  • Conduct regular check-ins to monitor OE progress and gather feedback on the employee experience.
  • Work closely with the client to prepare and send the OE file to the carriers.
  • Follow up with the carriers to make sure the files are received and processed correctly.
  • Conduct a thorough audit of all elections and enrollments to ensure accuracy and completeness.
  • Address and resolve any discrepancies or errors identified during the audit process.
  • Hold a comprehensive analysis and strategy meeting after the OE period to review the overall experience and outcomes, and identify areas for improvement.
  • Provide a dedicated account manager as part of the service team to handle day-to-day questions and provide assistance.
  • Perform a quarterly audit of benefits to maintain ongoing accuracy and compliance.
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Services We Offer

Broker Check-Ins

At Matrix, we prioritize strong client relationships. Our Broker Check-In service ensures regular updates

Negotiations with Carriers

Matrix excels negotiating with carriers to secure the best possible rates and coverage for your employee benefits plans

Dedicated Account Managers

Our dedicated account managers provide personalized service and expert guidance.

Claims support for employees

We offer dedicated claims support to ensure your employees have a smooth and hassle-free experience.

Enrollment/EDI Feeds Audits

We provide comprehensive enrollment support and EDI feeds audits. We streamline the enrollment process

Benefits Compliance

Matrix offers expert benefits compliance support to ensure your organization meets all regulatory requirements.

Benefits Audits Done Quarterly

Matrix conducts thorough benefits audits every quarter to ensure accuracy and efficiency in your plans.

ERISA/Section 125 COBRA

We specializes in ERISA and Section 125 compliance, providing expert guidance to help your organization navigate complex regulations.

COBRA Administration Support

Matrix offers comprehensive COBRA administration support to help you manage the continuation of coverage requirements

Renewal Analysis and Benchmarking

Matrix offers thorough renewal analysis and benchmarking to keep your benefits plans competitive.

Benefit Notices and Guides

Matrix provides clear and comprehensive benefit notices and guides to ensure your employees fully understand their coverage options.

HR On-Demand

Matrix provides HR On-Demand services to offer expert support whenever needed. Our on-call HR professionals deliver timely advice and solutions

Question of the week

What is a total compensation statement?

A total compensation statement is a document that provides employees with a view of their compensation beyond just wages or salary. It’s meant to give employees a complete picture of what the company has invested in them. It details not only base pay but also bonuses, paid time off, health and wellness benefits, retirement program matching, and any other perks that are funded by the employer.

You can find an example of a total compensation statement on the platform. If you decide to provide a total compensation statement to your employees, we recommend explaining the purpose of the document to them and preparing managers to answer questions that may come up.

By Mineral

The Next-Level 5 Star Employee Benefits Broker

Rating

Matrix boasts a 4.9-star rating in the and is highly rated by many trusted platforms.

Testimonial

We have been working with Matrix Team for over a decade, and truly admire them. Matrix is one of the best insurance providers based in the NorCal Bay Area, and I would highly recommend their services. Matrix Team is very personable, and you can trust them and their very credible insurance services.

Marvel Philip

Founder and CEO | EdTheory LLC

Testimonial

We've been working with Matrix for several years, and we strongly recommend them because we feel the founders are very honest and capable. Health insurance is a very sensitive issue. It's expensive, and it can be cumbersome sometimes, depending on your plan. With Matrix, we always get the prices that best match our needs. Plus, when it comes to billing questions or problems with some employees' copayments, we contact the Matrix team, and we're always taken care of. After many years of searching and changing brokers, we finally found the right one to stay with!

Sandra Jaimes

Financial Controller | Bill Brown Construction Company

Testimonial

Matrix has an excellent team that ensures smooth operation of benefit plans. I have worked with Matrix for over 10 years and have only good experience to talk about. I am happy to unconditionally recommend Matrix Team for all insurance needs.

Alan Krishnan

Member, Board of Advisors (USA) & Managing Director (Canada & UK) | SkillNet Solutions Inc.

Testimonial

Matrix team is very helpful, responsive, prompt and reliable. They are able to solve most of our issues in very short time. It’s been a pleasure working with Matrix for the past 8 years. I would highly recommend Matrix for employees benefits and commercial insurances.

Vinita Dujari

Global Operations and HR Manager | Drishticon Inc.

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Our goal is to provide comprehensive and affordable solutions for all clients through our expertise in a wide range of insurance services and products.
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