Streamlining Benefits Enrollment for a Large Medical Practice

case study

Client Overview

J Associates is a large medical practice located in the East Bay, employing 60 healthcare professionals dedicated to providing exceptional medical care. As a growing organization, they were committed to offering competitive employee benefits. However, their existing process for benefits enrollment was outdated and inefficient, leading to significant challenges in managing their employee benefits program.

Case Study

The Challenges

J Associates was relying on a manual, paper-based system for benefits enrollment, which created several problems:

Manual Processes

Employees had to complete paper applications, which were then submitted to the HR team and subsequently processed by their broker, Matrix. This process was time-consuming and prone to errors.

High Error Rate

The manual nature of the process led to frequent mistakes in data entry, resulting in delays and frustration for both the HR team and employees.

Inefficient Workflow

The HR team spent countless hours managing the back-and-forth between employees, the broker, and insurance carriers to correct errors and ensure accurate enrollments.

Employee Dissatisfaction

The cumbersome process made it difficult for employees to review and enroll in their benefits, leading to confusion and dissatisfaction.

Case Study

The Solutions

Matrix recognized that J Associates needed a more efficient and reliable system for managing their benefits enrollment. We implemented the following solutions:

Results

The implementation of the Ben Admin system had a transformative impact on J Associates:

Significant Time Savings:

The HR team saved at least 10 hours per week that was previously spent on manual data entry, corrections, and back-and-forth communication. This time was reallocated to more strategic HR initiatives, improving overall productivity.

Cost Reduction:

By streamlining the enrollment process and reducing administrative burdens, J Associates saved over $40,000 annually in administration costs.

Increased Accuracy:

The automation and integration of data between systems greatly improved the accuracy of employee information, reducing errors and ensuring that enrollments were processed correctly the first time.

Enhanced Employee Satisfaction:

Employees were highly satisfied with the new online portal, which allowed them to review and enroll in benefits with ease. The transparency and convenience of the system led to a more positive benefits experience.

Conclusion

By partnering with Matrix, J Associates was able to modernize their benefits enrollment process, saving time, reducing costs, and enhancing employee satisfaction. The transition to an electronic system not only improved the efficiency and accuracy of their benefits administration but also empowered employees with greater control over their benefits choices.

Are you ready to streamline your benefits enrollment
process?

Contact Matrix today to discover how we can help you save time and money while enhancing the experience for your employees.