Streamlining Benefits Enrollment for a Large Medical Practice
Client Overview
J Associates is a large medical practice located in the East Bay, employing 60 healthcare professionals dedicated to providing exceptional medical care. As a growing organization, they were committed to offering competitive employee benefits. However, their existing process for benefits enrollment was outdated and inefficient, leading to significant challenges in managing their employee benefits program.
The Challenges
J Associates was relying on a manual, paper-based system for benefits enrollment, which created several problems:
Manual Processes
Employees had to complete paper applications, which were then submitted to the HR team and subsequently processed by their broker, Matrix. This process was time-consuming and prone to errors.
High Error Rate
The manual nature of the process led to frequent mistakes in data entry, resulting in delays and frustration for both the HR team and employees.
Inefficient Workflow
The HR team spent countless hours managing the back-and-forth between employees, the broker, and insurance carriers to correct errors and ensure accurate enrollments.
Employee Dissatisfaction
The cumbersome process made it difficult for employees to review and enroll in their benefits, leading to confusion and dissatisfaction.
The Solutions
Matrix recognized that J Associates needed a more efficient and reliable system for managing their benefits enrollment. We implemented the following solutions:
Results
The implementation of the Ben Admin system had a transformative impact on J Associates:
Conclusion
By partnering with Matrix, J Associates was able to modernize their benefits enrollment process, saving time, reducing costs, and enhancing employee satisfaction. The transition to an electronic system not only improved the efficiency and accuracy of their benefits administration but also empowered employees with greater control over their benefits choices.
Are you ready to streamline your benefits enrollment
process?
Contact Matrix today to discover how we can help you save time and money while enhancing the experience for your employees.